Shipping policy

Shipping Policy

Last updated: September 2, 2026

Thank you for shopping with EverJoy! Here's what to expect when it comes to processing and shipping your order.

Order Processing Time

Orders are typically processed within 1–3 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods (such as our holiday season), processing times may be slightly longer — we'll do our best to keep you updated.

You will receive a confirmation email once your order has shipped, including tracking information when available.

Shipping Rates & Delivery Times

We currently ship to addresses within the United States.

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, or other circumstances outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey. If you have questions about your tracking information, feel free to reach out to us at shop@everjoyink.com.

Lost or Damaged Packages

EverJoy is not responsible for packages lost, stolen, or damaged after being marked as delivered by the carrier. If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can help make it right.

If your tracking shows delivered but you haven't received your package, we recommend checking with neighbors and your local post office/carrier first, then reaching out to us if it still can't be located.

Local Pickup & Pop-Up Events

From time to time, EverJoy may offer local pickup or in-person shopping at pop-up events. If local pickup is available for your order, you'll see that option at checkout, along with pickup instructions.